Insurance Claims

Phone: 604-980-4553

One of the responsibilities of the Estx̱wáy̓usem department is to manage the Nation’s insurance portfolio, including insurance for Member housing on-reserve and Nation-owned buildings. Staff also assist Nation Members with their insurance claims to make certain that valid claims are processed as efficiently as possible.

Claims Reporting Process

Some examples of incidents that may result in a property damage claim are: fire and smoke damage, water damage, flood, earthquake, robbery or theft, and windstorm/hail/ice storm.
  • Remain calm and take all reasonable steps to ensure the safety and well being of any individuals.
  • Call 911 immediately in the event of a fire and smoke damage.
  • Report any theft or robbery to the police as soon as possible.
  • Take reasonable steps to prevent further damage to the property. This may require actions such as calling a plumber for emergency water shut off or repairs, securing the building with temporary boarding up of windows, doors etc. It is important that homeowners remove any moisture as soon as possible to prevent mold.
  • If it is safe to do so, take photos of the damaged property.
  • For support with renovations, Members can also contact Nexwsp’áyaḵen ta Úxwumixw (Community Operations):
    North Vancouver: 604-980-8655 and
    Squamish Valley: 604-848-2200 and

Nation Updates